Lowe's Home Improvement

I will start off by saying the employees I dealt with were very pleasant people and tried to do the best they could with what they were given but unfortunately they are lacking in infrastructure on how to deal with customer service issues. I had placed an order that a store employee accidentally canceled when I was calling to cancel a different order. Upon trying to fix the issue it was found the item was no longer in stock and they were unable to reorder the item. The item was on sale for a great price and I wanted to ensure I would still be able to get it at the price I was purchasing it for. I was told however they do not do rain check’s even for special circumstances such as this when the employee made a mistake that affects the customer but the employee said they would leave it with manager who would reach out to me. 2 weeks later and nothing back. I was able to eventually reorder the item but it is now another 2 weeks I have to wait and I am without a washer/dryer in addition to the 3 hours I wasted on the phone with everything. I tried contacting the general Lowe’s customer service number but the representative just gave me attitude, told me there was nothing she could do and even lied to me to try and get me off the phone. Lowe’s does not have a customer service email so apparently I’m just at a loss over an employee mistake, very frustrating.

In the process of building a house. Had purchased a light fixture over a year ago for the house. We just opened the box to install the light, since we are now in that stage and it was missing all the pieces needed for installation. When trying to return the light the customer service representative refused to help us since it was purchased over a year ago. I find this ridiculous considering you sold us a light that we paid for that didn’t include everything we were sold. Terrible customer service. Do better.

Bought a fridge. Didn't work. Had to go through the 3rd party seller. No one would come service broken new fridge. Finally got approval to get a return, and a new fridge delivered. Got a delivery window of 9:30- 1:30. Deliver came at 8:25 - over an hour before scheduled. That fridge didn't work. Scheduled a pick up for second broken appliance. Lowes never called to confirm pick up window. Called this morning to get the pick up window, waited on the phone forever. Finally got the pick up window (10-2). Told them I had to pick my kid up from school between 1:30-2. I was gone for 20 minutes, truck came while I was out.left a note on my front door saying is be back at 2. I was back by 1:50. Called Lowe's a little after 2 to see when pick up was coming, was told they were done for the day. Seriously, you deliver over an hour outside the delivery window the first time. I literally leave my house for 20 minutes to get my kid because Lowes can't manage to send out a delivery confirmation like they are supposed to. I was still home before 2, missed the delivery by 10 minutes, and y'all still couldn't come pick up the second broken product you sold me.

Lowes is my go-to place usually. My last visit I purchased 170 ft of direct bury electric wire. At the checkout the ticket read 175. After a 45 min ride back home, we started to lay the wire in the trench. It was short and I thought I measured incorrectly. Nope! They gave me 130 feet. I am paying my friend by the hour and we have already spent over 2 hours. Instead of driving back and wasting more time, I decided to buy more expensive copper wire from a local guy and 2.5 times the price. Lowes error in measuring cost me over $500 in labor and materials. They refunded my money today and told me they have had several returns for other items measured incorrectly! Warning: watch them lime a hawk!